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General Manager - Retirement Residence

Toronto, ON · Healthcare
Our client a leading Senior housing Company are looking for a General Manager for one of their Retirement Residences. 

The General Manager is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of team members.

As a General Manager Your typical day will impact the following ways:
  • Planning, co-ordinating, directing and monitoring the effectiveness of all operational activities of the Residence.
  • Developing short- and long-term operational plans for the efficient operation of the Residence.
  • Providing leadership and direction to ensure all aspects of Quality Improvement Program are carried out as scheduled. (Quality Management plan, corporate indicators, monthly QI schedules, currency of policy & procedure manuals).
  • Supporting sales team members with internal and external initiatives that enhance the reputation of the Residence and maximize lead generating activities.
  • Monitoring all departments to ensure that the residence is tour ready at all times.
  • Establishing marketing objectives with the Marketing lead on a daily, weekly, and monthly targets
  • Reviewing the competitive analysis and making recommendations on annual rate increases and service enhancements or changes based on the trends in the community.
  • Fostering positive community partnerships with health and service providers, business leaders, civic officials, and other community agencies to promote the Residence as part of the community.
  • Seeking opportunities to ensure a participative working relationship within the provincial health care network.
  • Participating in the development of the annual operating budget.
  • Overseeing all expenditures, utilizing the purchase journals to ensure departments operate within budgetary guidelines.
  • Providing oversight to Occupational Health & Safety Committee to ensure it meets all legislative requirements.
  • Monitoring all active claims and ensures ongoing efforts are made for early return to work.
  • Monitoring compliance with the policy on Monitoring Resident Wellbeing.
  • Responding promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.
  • Performing other duties as assigned.
Must haves
  • Have completed a Management course or have a minimum 3 years’ equivalent experience.
  • Must possess excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations, marketing, and department coordination.
  • Must possess good public relations and communication skills.
  • Must have a strong working knowledge of the Internet and MS Office, specifically Excel and Word.
  • Must demonstrate initiative, good judgment and foster a positive work atmosphere.

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